Q: Where do you get your rock from?
A: We source our rock in a legal manner, often working directly with mine sites typically near a climbing crag of specific rock type!
Q: What kind of rock do you offer?
A: Currently we are offering hold selections in Sandstone, Granite, and river rock which is mainly a form of Granite.
Q: What kind of rock is right for me?
A: Depends on what you like! Typically we'd recommend selecting a rock that's the same make up as what you want to climb on outside so you can get accustom to the grip and feel!
Q: Is there a product guarantee?
A: Right now, we evaluate on a case by case basis. If you do have an issue with our product, please send us an email with image of the issue, and we will be happy to evaluate and potentially replace if there is a manufacturing error of the product.
Q: What is the return policy?
A: Although we hope you'll love our products, we accept returns within 5 days of delivery of your order for any reason other than misuse of the product. The product must be in completely new condition (free of chalk marks, visible use, or damage). Please get in contact with us via email (email@example.com) describing your situation. Returns must be made in original packaging. International returns are currently NOT accepted.
Q: How long will it take to get my order?
A: Currently we are running a streamline business and do not maintain large inventory. However, in most cases your holds will be shipped within 3-5 business days. You will be notified if there is a delay.
Q: Do you ship internationally?
A: Currently we ship to select countries outside the United States. Please review our shipping policy here to understand applicable taxes, duties, customs, fees, etc that might apply to your order.