Q: Is there a product guarantee?  
A: Right now, we evaluate on a case by case basis. If you do have an issue with our product, please send us an email with image of the issue, and we will be happy to evaluate and potentially replace if there is a manufacturing error of the product. 

Q: What is the return policy? 
A: Although we hope you'll love our products, we accept returns within 10 days of delivery of your order for any reason other than misuse of the product. The product must be in completely new condition (free of chalk marks, visible use, or damage). Please get in contact with us via email (info@frictitiousclimbing.com) describing your situation. Returns must be made in original packaging. International returns are currently NOT accepted. 

Return Address:

2400 Valley Forge Ave, Fort Collins, CO 80526

Q: How long will it take to get my order?
A: Currently we are running a streamline business and do not maintain large inventory. However, in most cases your holds will be shipped within 3-5 business days. You will be notified if there is a delay. 

Q: Do you ship internationally? 
A: Currently we ship to most countries outside the United States. Please review our shipping policy here to understand applicable taxes, duties, customs, fees, etc that might apply to your order.