Shipping & Return Policy

All Customers

• Shipping rates are calculated at checkout

• You will receive a confirmation email after placing an order

• We ship next business day on all orders. Orders do not ship on weekends or holidays. 

• You will receive a shipment confirmation email with tracking once your order has shipped.

• All shipments are guaranteed. If your order arrives damaged or appears lost in transit, please save all packing materials and email us at info@frictitiousclimbing.com

International Customers

• All duties, VAT, and import taxes are collected up front at checkout.
  We "Deliver Duties Paid" – you will not have to pay any additional fees to receive your order – what you see at checkout is the complete total. 

• International orders ship via expedited DHL or UPS, typically arriving in 2–7 business days. Some smaller items may have a slower, cheaper shipping option available  at checkout.

• We ship to most countries – If checkout accepts your address, we can ship to you.

Returns & Exchanges

• Returns accepted within 30 days of delivery.
• Items must be in new condition (no chalk marks, visible wear, or damage).
• To begin a return, email info@frictitiousclimbing.com with your order number and brief description. We typically provide a prepaid return label (usually the lowest-cost option).
• Return shipping is not covered.
• Original shipping costs are non-refundable.
• International returns are not accepted (except in special circumstances).