Shipping & Return Policy

Shipping

We ship next business day on all orders. Rates are calculated at checkout. No weekend or holiday shipments. You'll get a confirmation email when your order is placed and a tracking email when it ships. 

If your order arrives damaged or goes missing in transit, save the packing materials and email us at info@frictitiousclimbing.com. We'll resolve it. 

International Orders

We ship DDP. Meaning all duties, VAT, and import taxes are collected at checkout. What you see is what you pay. No surprise fees at the door. International orders ship via DHL, UPS, or FedEx, typically arriving in 2–7 business days.

Returns

Returns accepted within 30 days of delivery on items in new, unused condition. To start a return, email info@frictitiousclimbing.com with your order number. We'll send a return label. Return shipping will be deducted from your refund. Original shipping costs are non-refundable.

International returns are not accepted except in special circumstances.

DoorMount Pro & Doorway Mount

Not sure if it fits your space? Check the measurement guide on the product page before you order. It covers the vast majority of doorways. Still have questions? Email us at info@frictitiousclimbing.com before you buy and we'll get you an answer.